Refund policy

Returns and refunds

You have 30 days from the day your order is delivered to ask for a refund or a replacement.

If your order arrives damaged, or we sent the wrong item

Email us a photo of the item. We will replace it or refund you in full. You do not need to send anything back to us.

If you changed your mind

The item needs to be unused and in the condition you received it. You pay the return postage. Once the item reaches us, we refund the price you paid.

Our Halloween promise

If your order arrives after October 31st, you get a full refund and you keep the item. You do not have to ask for it, and you do not have to send it back.

How to start a return

Email support@porchlightnights.com with your order number, and a photo if the item is damaged. We answer every message and will send you a return address if one is needed. Please write to us before sending anything back, so your parcel does not end up in the wrong place.

When you get your money

Approved refunds are issued within 5 business days to the original payment method. Depending on your bank, it can take a few more days to show up on your statement.

Shipping costs

Shipping is free on every order, so there is no shipping charge to refund. On a change-of-mind return, the cost of sending the item back to us is yours.