Returns and refunds

Short version: if it does not work, or it is not what you expected, tell us and we will make it right. You have 30 days from delivery.

If it arrives damaged, faulty or wrong

Email us within 30 days of delivery with your order number and a photo of the problem. You do not need to send anything back. We will ship a replacement or refund you in full, whichever you prefer. Posting a small damaged item back across the country costs more than replacing it, so we do not ask you to.

If you change your mind

You have 30 days from delivery to ask for a return. The item needs to be unused and in its original packaging.

Email us first. We will reply with the return address. Please do not post anything back before you hear from us: a parcel with no paperwork cannot be matched to your order, and then we cannot refund it.

Return postage for a change of mind is paid by you. Your original shipping was free, and we do not deduct anything for it from your refund.

Refunds

Once your return reaches us we check it and refund you within 5 business days, to the card or account you paid with. Your bank may take a few days more to show it. We email you when the refund leaves our end.

Cancelling an order

Email us as soon as you can. If the order has not left the warehouse we cancel it and refund you in full. Once it has shipped, treat it as a return.

Our Halloween promise

Order by October 26 and it arrives before Halloween. If your order arrives after October 31 because we shipped it late, that is our mistake and not yours: tell us, and we refund you in full and you keep the order.

Reaching us

Use the form on our Contact page. We answer every message, and we aim to do it within one business day.

Nothing here takes away any right you have under United States consumer law.